Our intention is to have satisfied customers that want to come back and use our services year after year. On rare occassions, when a renter arrives they are dissatisfied with their chosen rental unit. We will do all in our power to attend to the problems and make the renter as comfortable as possible, but once a lease has been signed and money exchanged, there will be no refunds. If you have any doubt, you should make an effort to view the property, personally, prior to signing the lease.